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Support Sunday

Understanding Online Computer Troubleshooting

Understanding Online Computer Troubleshooting

Online computer troubleshooting is rapidly becoming the most demanded online service on the World Wide Web. Its popularity clearly shows that many people are suffering the annoyance and trouble of unresponsive computer programs, software or virus corrupted files. The convenience of online computer services made professional and technical computer problem diagnosis and troubleshooting accessible to all.

 

Common computer problems

Do you hear strange noises and vibrations coming from your desktop computer or laptop? Chances are you have a hardware issue. Overheating can damage the wires and other sensitive components of your computer. Hearing whining and squealing sounds is never a good sign. With regard to computer operations, waiting too long for your folders or computer applications to open is a sign of software problems. This can result from a lack of maintenance, a corrupted registry, spyware, or too many programs running on your computer at the same time. Locked up and unresponsive windows are also commonly experienced. Of course, there is always a blue screen of death. At the first sign of computer problems, you should get online computer troubleshooting services to quickly restore smooth operations.

 

How does online computer troubleshooting work?

With online computer services, websites usually require clients and potential customers to complete a list of their computer problems. This way, they can recommend the type of computer troubleshooting service as well as provide clients with the estimated cost of that service. In some cases, online service providers may even recommend alternatives to the troubleshooting job so as to recommend the best course of action. Based on the information provided, online technicians can provide clients with educated alternatives for a preferred solution to the client’s computer problems. This is particularly helpful when considering repairs over the replacement of computer parts, thus giving clients more control over their repair and service expenses.

 

Regardless of the type of computer problem you have, online computer troubleshooting services providers will provide you with professional on-site technicians that can perform all the necessary fixes, adjustments and configurations in restoring smooth and normal computing operations.

 

Advantages of online computer troubleshooting

Online computer services basically cater to a wider range of client base. They make necessary computer repairs and tweaks accessible regardless of your location. Using their website, they can easily organize and file relevant information considering your computer operating problems. When needed, the on-site computer troubleshooting provided by these services eliminates the hassles of packing and carrying the bulk your computer cables and hardware to their shop. This sure saves time, money, and gas. In addition, since you are provided with a professional computer technician, his expertise can help protect your computer and prevent future operating problems. Aside from providing the services you require, they raise your confidence that your computers will become more reliable and efficient and deliver better performance.

 

With the professional services provided by online computer troubleshooting technicians, you enjoy the benefits of having convenient, faster, cheaper, and more practical computer repair solutions that can bring your computer back to its top working condition in no time.

 

Article Source: https://EzineArticles.com/expert/B_Schulstad/591095

 

support
Support Sunday

How to Troubleshoot Your Internet Connection in 5 Easy Steps

How to Troubleshoot Your Internet Connection in 5 Easy Steps

Here’s the problem. Your Internet Connection is too slow or pages are not loading. The network icon in your Windows 7 taskbar is displaying an unresolved issue or yellow triangle.

 

Step 1: Clearing the Cache

 

The first step to resolving any website access issues is to clear the cache and then refresh the page. If you are able to access some sites but other pages do not load, then this step will mostly resolve the problem. If you have admin controls over the computer you are using, then you need to check for any blocked sites. Try using a different IP address if you have one or contact technical support to troubleshoot DNS issues.

 

Step 2: Check Connection Status Using Ping Command

 

Make sure that you are connected to the Internet. You can do this by right-clicking on the Network icon in the tray to diagnose connection settings as well. Or just ping any website address and see if there is a response. If you are getting a response, then proceed to Step 3 of troubleshooting Internet issues. If there is a yellow triangle in the local area connection that you have been using, then contact your network administrator to have the issues resolved.

 

Step 3: Try Reconnecting to the Internet

 

Disable and re-enable your wireless connection to see if you are being able to send and receive packets over the Internet. For advanced troubleshooting, use the Windows network troubleshooter to reset the network adapter. This will clear the DNS cache and re-enable the adapter. If this does not work, contact technical support or you Internet service provider for further information.

 

Step 4: Web Pages Not Loading

 

There are some free online tools for checking the status of your connection if certain websites are not loading, stop responding, or are getting timed out. Check “downforeveryoneorjustme.com” to see if the website is down or Google for similar results. If you are being able to connect with your LAN but your wireless connection keeps dropping off the grid, then proceed to the next step for troubleshooting the network connection.

 

Step 5: Troubleshooting the Router

 

A weak signal on your wireless connection can be the reason for slow speed or a frequently dropping network. Try to get some guidance on router troubleshooting from an online tech support service. You can also reset the router to clear the cache. Get firmware updates for your router or see if you can place it somewhere so it yields better. This might even be a known issue with your model of the router so try searching online forums for patches in the firmware. Apply Windows updates and service packs for general troubleshooting of related issues.

Article Source: http://EzineArticles.com/7038032

Tech Support
Support Sunday

3 Tasks Before Calling Tech Support

3 Tasks Before Calling Tech Support

Tech support can be a wonderful thing when we’re stuck and unsure about how to proceed when using or installing our new products. On the other hand it can be quite frustrating at times when you get an impatient or less than knowledgeable technician trying to answer your questions. To help keep tech support calls smooth and as short as possible let’s go over a few tips on how to prepare before making that call.

 

Take A Breather

When you get frustrated trying to make a product work it can cloud your mind as your anger rises. This in turn can lead to additional frustration and more of a possibility of damaging the product in question. When this begins to happen it can be of extreme benefit to walk away from the problem and take a short respite. This will help take your mind off of the problem and clear your thoughts; this way you can approach the issue with a clear mind and a new perspective.

 

A couple great ways to help take your mind of the issue is to get something to eat or take a short walk. Having a full stomach or stimulated muscles can be very beneficial in getting the cognitive juices flowing. Additionally this doesn’t necessarily have to be a long break, but just enough for your stress levels to normalize and for you to relax a bit.

 

Read The Manual

When calling tech support the first responses are generally going to be to go through the basic setup and procedures of the product in question; all of which is usually found in the manual.

 

The basic idea is that by going through the manual yourself and taking the time to try and understand, use, and apply the information provided you can eliminate many possible causes of the problem. This alone can help save you time and effort because you will already have narrowed down the possible causes of the issue. Additionally it will help you be more knowledgeable about the product, so when you finally do talk to tech support you will have a better understanding of what they tell you.

 

Remember They’re People Too

The biggest problem when calling tech support is usually when the customer or the technician start to get overly frustrated and angry with each other. This can lead to flared tempers, hostile exchanges and a slowing of solving the issue at hand.

 

A good way to help prevent this from happening is by going through first two tasks described so you will be calm, collected, and knowledgeable. Next you should always try and remember the golden rule that states to treat others the way you would want to be treated. The reason for this is that tech support isn’t some nameless and faceless entity thousands of miles away; they are in fact another living, breathing, and emotionally driven human the same as you! So try to show some respect and cooperation as you work towards your goal of solving the problem at hand.

 

In the end you may not always be able to perform these tasks, and sometimes circumstances are not ideal to take the steps we’ve listed here, but if at all possible try to at least incorporate a couple of them before calling tech support, because it can only help to alleviate stress and improve the chances of solving your issue.

 

Elula Support is always available to help you, whether its IT related or just a laugh, contact us for the friendliest chat in town!

 

 

 

 

 

 

 

 

 

 

3 Tasks Before Calling Tech Support
By Christian M Gillman

Christian M Gillman has worked in the surveillance industry for over 7 years. Subscribe to our monthly newsletter, learn more about surveillance, and find great products at http://www.cu1.com

– CU1 – Your CCTV Products and Surveillance Equipment Source

Article Source: https://EzineArticles.com/expert/Christian_M_Gillman/631434

http://EzineArticles.com/?3-Tasks-Before-Calling-Tech-Support&id=7546394

 

 

online support
Support Sunday

How Can Online Tech Support Help You?

How Can Online Tech Support Help You?

Online tech support is an innovative way of getting quick, cost-efficient, and on-demand support for your PC, laptop, or other gadgets like tablets, iPhones, and more. This is considered to be the culmination of information technology that has entirely done away with the hassles of standing in a long queue and carrying your system physically to a service center. With state of the art companies offering this service, you get issues related to your PC, devices, and peripherals resolved at your home itself through a remote connection enabled via the internet.

 

Online tech support today has occupied a special place in the life of those who are somehow related to computers. In the last few decades a special bond has been formed between users and PCs and any issue can cause a lot of inconveniences. Right from virus attacks to software issues, you need to be armored with the required support so that you never face a problem. Today computer support service helps you in realizing this goal and also prevents a number of flaws on your PC.

 

Modern tech support works on a highly researched ground and employs techniques to benefit customers with following advantages.

 

On-demand service
Quick/simultaneous response
Quick turnaround time (TAT)
Cost-efficient and high (return on investment) ROI
24x7x365 service
Precise solution by certified technicians

 

The best thing about this service is its on-demand support that can be availed by the customers without waiting for a long time. The evolution of IT and fast internet connections have made it highly feasible, cost-efficient, and customer-friendly. You can reach the technician with a simple phone call and they can fix the issue by taking your system on the remote access.

 

Customer enjoys high satisfaction as he sees his system to be repaired right before his eyes and remains in the physical possession of his system. Through the session of PC fix up you can interact with the technician and put up any of your queries regarding your PC or laptop problem.

 

This is not the only way by which the online tech support benefits you rather you can choose the service for either of the following requirements:

 

Printer support
Software support
Computer support
Virus removal
Digital camera support
Wireless support

 

This service is limited not just to PC or laptops rather you get a comprehensive support program for many others like iPads, iPhones, tablets, printers, and many more.

 

With an expert service provider you can easily opt for quick support which is convenient as well as cost-efficient. By becoming a subscriber of professional service provider you get a quick and comprehensive service in case you face any software or other associated issues. Online tech support is now easier than what people so far understand about it. Various specialized technicians who are available on a toll-free number carry out computer repair by taking your machine on remote access within the minimum possible time.

Article Source: http://EzineArticles.com/6636486

remote tech support,tech support remote,tech support,remote support,computer repair
Support Sunday

How Remote Tech Support Helps in Computer Repair

How Remote Tech Support Helps in Computer Repair

By George Arliss

 

Remote IT Tech support is a great time and money saver and has observed many companies jumping on board to derive utmost satisfaction from their users. On the other hand, if the user has quick access to remote tech support, it can eliminate delays by leaps and bounds. The virtual machines can be remotely accessed very easily; however, computer hardware issues require a more face-to-face approach.

 

If you look at the bigger picture, computer systems can benefit a great deal from remote access and maintenance as this service makes use of virtual servers to offer quick solutions. We’ll tell you how you can derive benefits from it.

 

Here you go!

 

Access to countless resources

As a technician, you cannot figure out and jot down the meaning of every single error message and the way to fix it. Apparently, Google is the sole life-saver at that time. However, if you’re in front of your customer, it won’t look good while referring to Google every now and then. On the other hand, remote tech support can let you get the hold of your own machine, where you can independently research the problems and access a wide range of applications.

 

Location

Generally, the computer repair shops are limited to just one location. However, the geographical locations are not a concern with remote technical support. Perhaps, you can call it an office without boundaries. It only calls for a good and speedy Internet connection. So, it can help you reach out to your clients even if they are half a world away.

 

Efficiency

Remote tech support is a time-saver as it cut down the ‘loading bar time’. If you ever experience it as a technician, you can use the loading/installing bar time to work on the other customer’s computer system. This way, you can make better use of your time and manage the work more efficiently.

 

Fewer disturbances

There are a lot of customers who welcome help coming to them from behind the drapes. Here, remote tech assistance comes in to play and steer clear of all the intrusions, which might come into the way. There are many customers who don’t want you to be there at their place and then, there is also a big lot whom you don’t want to come across to. In this case, it’s better to get their technology back up from behind the scenes.

 

Convenient

Remote Support Assistance (RSA) can facilitate remote tech support assistance session by sending a temporary RSA application to the user. This way, IT support firm can gain access to address the problem on the user’s system and remove the application on session completion. Unassisted RSA sessions can also be initiated for the machines, which are not currently attended by the user.

 

There are many companies, such as Elula Online with Technical Services, around the world that offer remote technical support to thousands of people. They use remote tech support to resolve tech issues of their customers, rather than walking to everyone’s desk.

 

George Arliss embraces two careers, one as a full-time marketing professional and the other as a technical writer/blogger. He has always been a tech geek and is always on a lookout for new tech trends to feed her hunger for technology.

Article Source: https://EzineArticles.com/expert/George_Arliss/1989530

http://EzineArticles.com/?How-Remote-Tech-Support-Helps-in-Computer-Repair&id=8721815

 

 

Support Sunday

How To Ask For Tech Support The Right Way

We all have had to face a tech problem in the past that required us to seek tech support. The problem can range all over the place, it could be a problem with your printer, computer or who knows maybe even your cell phone. When it’s time to try and find tech support, in order to get the support you want, here are a few tips on things to do when submitting requests for tech support, or even just doing a quick web search for it.

 

Be More Specific

 

This is the main one. If someone came to me and said “my computer isn’t working, how do I fix it?” I could not help them. This request is too generic. It has no detail what so ever. I can already start asking questions like, what is it showing you? When did this happen? What were you doing at the time? These are just a couple things I might ask the person asking for my tech support. You got to actually tell me what’s not working. After I get the answers to these questions I would still have to ask more such as, what OS does it run? How long have you had it? What OEM made the computer? Of course, if you are using something else than a computer trying to get tech support adjust the questions you will need to answer in your request to suit that piece of technology. Another good thing to include here would be the specs. of the computer. Tech support will want to know things like what the CPU of the computer is and how much RAM you have. These are all important in case maybe someone else has had the same issue with that same RAM company or something like that. If someone had the same issue, it will be much quicker for tech support to troubleshoot it.

 

Include Model Numbers In Your Tech Support Request

 

This can help tech support a lot if they can get the model number of the computer, printer, etc. you are trying to get tech support for. In fact, if you include this they may not even need to ask for the specifications of the computer. They will be able to research your model number and find all that and more about the computer. This is also something super useful to use when searching Google or other search engines for tech support. You can get help or advice from people who know your technology exactly and maybe have encountered this issue in the past and learned how to troubleshoot it.

 

Don’t Be Afraid to Write a Little

 

If you are posting your request on a Q&A site or support forum for example don’t be afraid to write a good paragraph or two on what exactly is up with this certain piece of technology you need support for. If the site has some good people they will read it and will be able to provide much better support to you because they actually know at least what is happening.

 

Include Screenshots or Video

 

If it is possible, try including screenshots or pictures with your requests. If the error has a sequence, maybe even try getting a video up on YouTube so people can see what is happening. A visual can always help people know so they don’t have to make their own visual in their head. If you have to, don’t be afraid to use a camera and just take a picture of the screen if you can’t get a screenshot. The quality obviously won’t be as good if you go down this path, but at least you have a visual for those trying to aid you with tech support.

 

Overall the main idea here is detail, detail and you guessed it, more detail! If you can get this idea down you will be on your way to submitting better tech support requests that will get you the answers you need faster. After all, everyone wants the problem fixed, now! I truly believe that following these tips can get you closer to that. Though, one more thing, if you can get on phone support, do it! That is a very good thing! Phone support allows you to explain, using the power of your voice, in real-time. So, if that is an option, use it! Do you have some tips? Leave them as a comment!

 

Article Source: https://EzineArticles.com/expert/Ryan_R_A/1370383