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Support Sunday

Why IT Support Services Matter

Why IT Support Services Matter

IT support services are essential for every business endeavor as it involves the expertise of a technician to access, control, and repair any problems with a client system. New specialist software and processes make the role of specialized IT support services important.

IT Support Services

 

IT support services refer to the technical assistance that IT vendors extend to their clients on purchased products, spanning software, or hardware. IT support services are administered through e-mail exchanges, telephone helplines, online or remote support, and real-time conversation between a client and technology experts.

 

Effectiveness in IT Support Services

The effectiveness of IT support services depends on the medium used. Take the example of telephonic helplines with long holds which do not help to serve the customer. The same applies to unclear e-mail communications. Similarly, real-time conservation is one of the best ways of addressing customer queries. It can be marred by poor listening, little knowledge, or complex processes in the system.

 

The remote support is an advanced method of IT support services. This involves a vendor technician who will have to access, control, administer, and repair the client system from a remote site. This is done through desktop sharing which makes it faster and effective to complete the solution.

 

Steps to Find the Right IT support services

Identifying the right IT support services specialist is a crucial task. Here are some tips to keep in mind while finding a service provider who can ensure the following:

  1. Slow and steady change implementation
  2. Equips end users to use new technology
  3. Offers advice and train users on software that suit budget
  4. Help set up mail and Internet access
  5. Disaster recovery and emergency backup
  6. Upgrade software and system
  7. Hosting and system management
  8. Protection from security threats, including computer viruses, junk mails, etc.
  9. Ability to provide out-of-hours service
  10. Expertise in product area and competence to work with industry leaders.

 

Growing Role of IT Support Services

There are several reasons why we need it support services. Be it for small businesses, large businesses, or even individual PC users, IT support services solve a huge chunk of our technological problems. It is also because an online support system may not benefit a layperson. With the influx of specialist software and processes, the role of specialized IT support services continues to bear significance.

 

Ascertaining your business goals, identifying your network environment, user needs, and finding the right fit solution to your IT support requirements is what we do at Gentask Virtual Services. To find the right IT support services that care about increasing your revenue and weeding out IT glitches in your businessFind Article, visit us at www.gentask.com.

 

Source: Free Articles from ArticlesFactory.com

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Support Sunday

Understanding Online Computer Troubleshooting

Understanding Online Computer Troubleshooting

Online computer troubleshooting is rapidly becoming the most demanded online service on the World Wide Web. Its popularity clearly shows that many people are suffering the annoyance and trouble of unresponsive computer programs, software or virus corrupted files. The convenience of online computer services made professional and technical computer problem diagnosis and troubleshooting accessible to all.

 

Common computer problems

Do you hear strange noises and vibrations coming from your desktop computer or laptop? Chances are you have a hardware issue. Overheating can damage the wires and other sensitive components of your computer. Hearing whining and squealing sounds is never a good sign. With regard to computer operations, waiting too long for your folders or computer applications to open is a sign of software problems. This can result from a lack of maintenance, a corrupted registry, spyware, or too many programs running on your computer at the same time. Locked up and unresponsive windows are also commonly experienced. Of course, there is always a blue screen of death. At the first sign of computer problems, you should get online computer troubleshooting services to quickly restore smooth operations.

 

How does online computer troubleshooting work?

With online computer services, websites usually require clients and potential customers to complete a list of their computer problems. This way, they can recommend the type of computer troubleshooting service as well as provide clients with the estimated cost of that service. In some cases, online service providers may even recommend alternatives to the troubleshooting job so as to recommend the best course of action. Based on the information provided, online technicians can provide clients with educated alternatives for a preferred solution to the client’s computer problems. This is particularly helpful when considering repairs over the replacement of computer parts, thus giving clients more control over their repair and service expenses.

 

Regardless of the type of computer problem you have, online computer troubleshooting services providers will provide you with professional on-site technicians that can perform all the necessary fixes, adjustments and configurations in restoring smooth and normal computing operations.

 

Advantages of online computer troubleshooting

Online computer services basically cater to a wider range of client base. They make necessary computer repairs and tweaks accessible regardless of your location. Using their website, they can easily organize and file relevant information considering your computer operating problems. When needed, the on-site computer troubleshooting provided by these services eliminates the hassles of packing and carrying the bulk your computer cables and hardware to their shop. This sure saves time, money, and gas. In addition, since you are provided with a professional computer technician, his expertise can help protect your computer and prevent future operating problems. Aside from providing the services you require, they raise your confidence that your computers will become more reliable and efficient and deliver better performance.

 

With the professional services provided by online computer troubleshooting technicians, you enjoy the benefits of having convenient, faster, cheaper, and more practical computer repair solutions that can bring your computer back to its top working condition in no time.

 

Article Source: https://EzineArticles.com/expert/B_Schulstad/591095

 

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Support Sunday

How to Troubleshoot Your Internet Connection in 5 Easy Steps

How to Troubleshoot Your Internet Connection in 5 Easy Steps

Here’s the problem. Your Internet Connection is too slow or pages are not loading. The network icon in your Windows 7 taskbar is displaying an unresolved issue or yellow triangle.

 

Step 1: Clearing the Cache

 

The first step to resolving any website access issues is to clear the cache and then refresh the page. If you are able to access some sites but other pages do not load, then this step will mostly resolve the problem. If you have admin controls over the computer you are using, then you need to check for any blocked sites. Try using a different IP address if you have one or contact technical support to troubleshoot DNS issues.

 

Step 2: Check Connection Status Using Ping Command

 

Make sure that you are connected to the Internet. You can do this by right-clicking on the Network icon in the tray to diagnose connection settings as well. Or just ping any website address and see if there is a response. If you are getting a response, then proceed to Step 3 of troubleshooting Internet issues. If there is a yellow triangle in the local area connection that you have been using, then contact your network administrator to have the issues resolved.

 

Step 3: Try Reconnecting to the Internet

 

Disable and re-enable your wireless connection to see if you are being able to send and receive packets over the Internet. For advanced troubleshooting, use the Windows network troubleshooter to reset the network adapter. This will clear the DNS cache and re-enable the adapter. If this does not work, contact technical support or you Internet service provider for further information.

 

Step 4: Web Pages Not Loading

 

There are some free online tools for checking the status of your connection if certain websites are not loading, stop responding, or are getting timed out. Check “downforeveryoneorjustme.com” to see if the website is down or Google for similar results. If you are being able to connect with your LAN but your wireless connection keeps dropping off the grid, then proceed to the next step for troubleshooting the network connection.

 

Step 5: Troubleshooting the Router

 

A weak signal on your wireless connection can be the reason for slow speed or a frequently dropping network. Try to get some guidance on router troubleshooting from an online tech support service. You can also reset the router to clear the cache. Get firmware updates for your router or see if you can place it somewhere so it yields better. This might even be a known issue with your model of the router so try searching online forums for patches in the firmware. Apply Windows updates and service packs for general troubleshooting of related issues.

Article Source: http://EzineArticles.com/7038032

online support
Support Sunday

How Can Online Tech Support Help You?

How Can Online Tech Support Help You?

Online tech support is an innovative way of getting quick, cost-efficient, and on-demand support for your PC, laptop, or other gadgets like tablets, iPhones, and more. This is considered to be the culmination of information technology that has entirely done away with the hassles of standing in a long queue and carrying your system physically to a service center. With state of the art companies offering this service, you get issues related to your PC, devices, and peripherals resolved at your home itself through a remote connection enabled via the internet.

 

Online tech support today has occupied a special place in the life of those who are somehow related to computers. In the last few decades a special bond has been formed between users and PCs and any issue can cause a lot of inconveniences. Right from virus attacks to software issues, you need to be armored with the required support so that you never face a problem. Today computer support service helps you in realizing this goal and also prevents a number of flaws on your PC.

 

Modern tech support works on a highly researched ground and employs techniques to benefit customers with following advantages.

 

On-demand service
Quick/simultaneous response
Quick turnaround time (TAT)
Cost-efficient and high (return on investment) ROI
24x7x365 service
Precise solution by certified technicians

 

The best thing about this service is its on-demand support that can be availed by the customers without waiting for a long time. The evolution of IT and fast internet connections have made it highly feasible, cost-efficient, and customer-friendly. You can reach the technician with a simple phone call and they can fix the issue by taking your system on the remote access.

 

Customer enjoys high satisfaction as he sees his system to be repaired right before his eyes and remains in the physical possession of his system. Through the session of PC fix up you can interact with the technician and put up any of your queries regarding your PC or laptop problem.

 

This is not the only way by which the online tech support benefits you rather you can choose the service for either of the following requirements:

 

Printer support
Software support
Computer support
Virus removal
Digital camera support
Wireless support

 

This service is limited not just to PC or laptops rather you get a comprehensive support program for many others like iPads, iPhones, tablets, printers, and many more.

 

With an expert service provider you can easily opt for quick support which is convenient as well as cost-efficient. By becoming a subscriber of professional service provider you get a quick and comprehensive service in case you face any software or other associated issues. Online tech support is now easier than what people so far understand about it. Various specialized technicians who are available on a toll-free number carry out computer repair by taking your machine on remote access within the minimum possible time.

Article Source: http://EzineArticles.com/6636486

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Why Your Business Should Upgrade to a Responsive Web Design Sooner Rather Than Later

Why Your Business Should Upgrade to a Responsive Web Design Sooner Rather Than Later

Why should my business have a responsive web design?

Responsive web design has become the go-to solution for businesses that want a user-friendly interface and higher customer retention. If your company has come this far without taking advantage of all the benefits it has to offer, you may have already begun to see lower visitor numbers and a disappointing conversion rate.

 

As a responsible business owner, you’ll probably need convincing before paying to upgrade your web presence to one that includes responsive design. However, by opting in you’ll soon see a return on investment that will make it worthwhile. In a nutshell, responsive design is just better than what has gone before and in order to keep up with the competition, you’ll need it too.

 

Responsive web design is crucial for the majority of businesses because it allows your users to achieve their goals quickly and smoothly. The important elements of your website can be pulled up on a smart phone and appear as a fully functional version of the original, complete with all the utility you’d offer to customers on a laptop or desktop computer. If you fail to provide a mobile-friendly experience like this for your visitors they won’t hang around, they’ll simply click away and complete the action or purchase on a rival site.

 

Unhappy customers are not good for business and neither is going up against a major search engine. Google have recently confirmed what many insiders have suspected for some time – sites that are not optimised for multiple users will slip down their search rankings. Google bases their rankings on how useful a page is for the query a user has entered, plus the utility of the site – for example, can a user complete the action they would like to?

 

Your page may be completely relevant to their search, but if visitors cannot access the content easily across a number of devices, your site may receive a less than positive review and be placed lower in the search results. If your company is reduced to a second or third page entry you’ll lose a considerable amount of traffic, as people naturally select links from the first page.

 

Google have also pointed out that companies which have a single responsive website – rather than one standard and one mobile version – are far easier for their bots to discover, because there is just one URL.

 

If your site is responsive and ready to service mobile customers, you can take advantage of many tools and helpful apps like the click-to-call button, this enables a web user to make a voice call to your company immediately. Potential customers can also read reviews about your business or even find you in a busy place using Google Maps, both keenly relevant to the needs of mobile users.

 

Branding is one of the ways in which we build a relationship of trust with a customer and keep them coming back for more of the same. This is pertinent to responsive design for two reasons, firstly, people do not feel confident in a site they cannot easily navigate and second, in order to create a uniform brand you’ll need responsive design to produce a consistent web appearance; however your clients reach you.

 

In today’s market there are only a handful of reasons why a company may choose to stick with static design on their web page. Those who do not rely in any significant way on web traffic to drive sales, or those who have few competitors, or those who have already looked into responsive design and found it was not right for them. For everyone else, if you want to stay ahead of the curve, responsive design is the only way forward for your website.

 

Responsive web design features

Until recently web designers created different pages depending on where they would be viewed, a tablet for example has a different screen resolution to a laptop, and so the content would be optimised for viewing on that particular device.

 

However, responsive web design has revolutionised the way in which users look at the internet, it has created an across the board experience allowing us to view pages on a PC, smart phone or notebook in exactly the same way. When they build a site, designers use the same coding on any number of resolutions, giving every device the same degree of functionality.

 

Responsive web designers believe that their clients’ web pages should be accessible to every visitor, giving them an optimal experience, regardless of the device they using. This kind of intelligent response to a web user’s actions keeps your company relevant in an ever changing online market place; it boosts your e-commerce figures and makes visiting your site an enjoyable experience.

 

In technical terms there are three key features of responsive web design, the secret ingredient is generally considered to be media queries. These are filters added on to the CSS or Cascading Style Sheets, affecting the look and feel of any individual page. CSS is a highly useful tool for web designers, but by tagging on a media queries adaption, the process of resizing, rendering and orienting a page becomes far easier.

 

Another linchpin of responsive design is the flexible layout, this is based on a grid formation, ideal for formatting margins, positioning the key elements of a page and getting the spacing just right. This means a designer is not limited to a certain number of columns, they can choose as many or as few as is appropriate for the page. A flexible layout also removes the need to work out the layouts and text size based on pixels.

 

Instead, designers use percentages which enable them to adopt a far more fluid approach to producing each page. Pixels work well in photographic images, but are a clumsy tool to use over a number of devices. One pixel may be expressed as three dots on a phone, but ten dots on a desktop, changing the quality of an image considerably between devices.

 

The third component of responsive design involves the use of CSS or a dynamic resizing function to create flexible images, videos and other content. Text can flow relatively easily as the containing area resizes, but in order to spread this across more complex segments, web designers need to use different techniques. Dynamic resizing gives a web designer greater control over how a page behaves and enables them to add or remove components as needed.

 

Taken a whole, these multiple technologies mean visitors can enjoy the feeling of familiarity, regardless of what device they happen to be using, or will be using in the future.

 

When a mobile user changes from landscape to portrait mode, the intuitive design will ensure the page gets bigger or smaller. Furthermore, each element, be it an image, textbox or video will also resize itself to correspond with the different dimensions.

 

If you have ever tried to access a website and discovered that it was almost impossible to navigate around without shrinking and enlarging the text or buttons, you’ll understand why responsive design is considered good practice for the majority of website owners.

 

Responsive web design Vs Mobile web design

Until quite recently, mobile web design was considered far more relevant to modern consumers than it’s responsive counterpart, this approach sees designers using smart phones as a starting point and upgrading the technology progressively, through to notepads, desktop computers and beyond. This method meant that companies needed two websites, one for their mobile pages and one for PC users.

 

In the early golden years of mobile web design, there were a number of reasons why experts thought that web applications should always be designed first for use on a mobile device. Most important of these was the prevalence of smart phones and the fact that their popularity was continuing to skyrocket. By creating a platform that favoured these millions of users, companies could promote their service or product to what was seen as the next generation of computing consumers.

Secondly, mobile design was said to foster a cleaner concept without room for extraneous elements or unnecessary page clutter. In a screen the size of that on a mobile phone, there simply is not enough room to crowbar in extra buttons and widgets – instead, a design team had to focus on what was actually needed. By giving users a clear route to what they want, it was assumed that their experience would be better, faster, leave them more inclined to return or convert them into a paying customer.

 

Mobile applications were thought to have far more utility than PC based software, what users expected from their laptop paled in comparison to the capabilities offered on smart phones. From a digital compass, to gyroscopic effects, touch screen inputs and voice control, designers hoped to build on these tools to produce modern web design that was not limited by the constraints of a PC.

 

Although there are pros and cons for the adoption of a mobile site to run parallel to a main site, responsively designed pages are ideal for retailers who want a robust, homogenous website with plenty of utility for every user. A single site also simplifies marketing campaigns; there is only a need to manage one site and one SEO strategy. Therefore, a website which features responsive design can save companies time and money, but also provide a seamless, convenient way for customers to shop.

 

Responsive web design statistics

When a team of designers build you a responsive website you know it will adapt intuitively to whatever device it is accessed from, but where is the evidence that proves this is a factor in commercial success?

 

The content marketing company, Brand Point, found that over 90% of consumers buying decisions are affected by visual elements. In other words, if people land on your site and like the look of the place, they are more likely to stay and buy.

 

Screen resolutions are changing all the time as new devices reach the market, web developers Spyderweb found that in 2010 there were just 97 unique screen resolution sizes, but by 2013 that figure had leapt to 232. The only way of tackling this increase is to have a responsive website that is optimised for every customer, whatever device they favour.

 

Customers are driven away by high wait times and pages that take too long to appear; even way back in 2009, 47% of people expected a load time of just two seconds on a webpage. In a study carried out by cloud service providers, Akamai, it was also found that 40% of web users clicked away if they had not gained access to a page within 3 seconds. That is a pretty slim window of opportunity, and it’s fair to assume that people’s expectations have increased since this study was compiled.

 

Although external factors like a lack of Wi-Fi or 4G can also affect wait times, the importance of speed for business sites cannot be underestimated. Wed designers can write code for your responsive site that makes it selectively load the elements needed, or even bring in graphics at a later stage.

 

Design matters because it can have a huge impact on the number of new visitors to your pages, these are people who have reached you through typing in a specific search criteria and decided to click on the link to your site. Web designers, Domain7, have reported that in the case of their client Regent College, there was a leap of 99% in unique visitors after a revamp of their responsive web design.

 

If your mobile pages leave an unpleasant taste in the mouth of your visitors, they are far less likely to view your entire organisation favourably, and they’ll tell their friends. Industry experts at the Search Engine Journal discovered that 57% of people would never recommend a company that had poorly designed pages, strengthening the case for a consistent web strategy that performs the way your customers want it to – wherever they happen to be.

 

Article Source: https://EzineArticles.com/expert/Duncan_Maund/1375090

 

Saturday Systems

Cloud Computing Is Here to Stay!

Doing your business in the cloud. – That’s what many business owners and IT professionals are leaning towards today. Well, many analysts agree and say that cloud computing is the way of the future. The rate at which its usage and popularity among business owners alike has grown exponentially. So what’s up with all the hubbub?

 

Below we have listed a few of the facts that have indicated the growth of the industry and where it is planned to be in the future.

 

  1. SMBs who have embraced mobility have generated 40%higher revenue growth in the last 12 months compared to those who did not.
  2. Half of the U.S. government IT workers say that they have moved work to the cloud.
  3. Cloud computing is up to 40 times more cost-effective for an SMB, compared to the alternative of running its own IT system.
  4. 90 percent of Microsoft’s 2011 R&D budget was spent on cloud computing strategy and products.
  5. 60% reported cloud computing as their highest IT priority.
  6. Worldwide IT spending on cloud computing has increased more than 25 percent from 2008 to 2012.
  7. The Cloud Computing market is expected to reach $241 billion by 2020
  8. 26 percent of companies are planning a major cloud implementation
  9. Providers of cloud services saw a massive jump in personnel from 2007 to 2010. Cloud jobs went from zero to over 550,000.
  10. A new cloud server is added for every 600 smartphones or 120 tablets in use.
  11. An estimated 41 percent of the top executives in major companies around the world claim to use the cloud to streamline some portion of their business.

 

So basically, it is the way of the future. It is more reliable, efficient, easily accessible while still heavily secured, and all around just plain amazing in regards to how advanced the technology is.

 

Next, we’ll debunk some of the most typical fears of using the cloud:

 

Fear #1 – “It isn’t secure enough!”

 

Major cloud providers are aware of this fear. It’s an understandable fear because as technology advances, so do the skills of hackers. But Cloud providers are prepared and have some of the most comprehensive and advanced security systems in the world. Entrusting in the cloud, that is proven to work securely time and time again, is absolutely safer that placing that same amount of trust and important information in the hands of an in-house system, or an outside corporate IT team, for example.

 

Fear #2 – “The cloud isn’t reliable. What if I lose my data!”

 

If you’re anything like me, you’re a control freak. But when it comes to dealing with the cloud, there’s no way of getting around it, there is a sense of handing off the reigns to another entity and letting that control/manage all your data. But this is a good thing. It allows you to place your trust and your data in a reliable place, which gives you more time and effort to take care of other things. But what if you entrust the cloud with all your data, and then something happens to the cloud, causing you to not be able to access the data, or worse, the data is forever lost. Well there’s a solution to these types of issues. First off, the best of the best type of technology goes into the higher quality cloud systems. If the system, for whatever reason, goes down, they have backups, and then backups for those backups, and so forth. Also most cloud systems have set up contingency plans so that if your service ever goes down, it will come right back up without having to worry about putting your business on pause.

 

Fear #3 – “I don’t know if I can, or want to afford it. The cloud is too expensive!”

 

This is a an issue that a lot of businesses have. They initially believe that the cloud is something that will cost an arm and a leg. Quite the opposite. In fact, in most cases it is a nice trade-off. You can significantly lessen your capital expenditures, hardware costs, and office supplies cost and instead invest that money in a secure and reliable cloud system and just focus on paying those monthly operating costs. And just a word of advice, be cautious of cheap cloud services. There are plenty out there that are rather inexpensive, but that’s because they most likely don’t have strong data backup systems or contingency plans. If you’re going to invest in a cloud system, make sure it is one that can handle the workload. And it will be money well spent. Plus, there are many cloud services out there that cater to your needs, so you really will only be paying for what you need, rather than some set fee.

 

Article Source: https://EzineArticles.com/expert/Mona_Chagala/2052944